Contact information
Contact Us
If you have any questions regarding our gemstone grades, ring sizing verification, precious metal care, custom engraving inquiries, order status, insured shipping, or returns, please contact our concierge support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Xova Carat |
| Website: | xovacarat.store |
| Email: | support@xovacarat.store |
| Phone: | (641) 555-2519 |
| Business Address: | 1600 Steller Ave, Ottumwa, IA 52501, United States |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (CST) |
Important Note: The physical address listed above is for corporate administrative operations only. For security reasons and high-value vault management, please do not dispatch returned jewelry parcels or packages to this address without obtaining an authorized return warehouse address, a secure RMA document, and dedicated shipping instructions from our support team first.